As a WhatsApp user you can now contact us to check your balance, renew your GB and minutes, buy extras… Save the number 600 100 800 as a contact and ask TOBi everything you need.
How to top up your mobile online?
Access our top ups website
Open the website and indicate your phone number.
Amount and card
Indicate the amount you want to top up and enter your credit or debit card details.
Validate the payment
Your bank may ask you for a code, wich you will receive by SMS or through your bank's app.
You are ready to go!
The top up is done, you can save the payment receipt. Now you can enjoy your bundle!
My Vodafone App
Keep it simple, sign in Mi Vodafone to save your card for upcoming top ups.
For Vodafone Prepaid users...
Sign up in Mi Vodafone app and enter directly into the draw for a free top up
Discover Smart Pay and forget about top up, get 3GB with each renewal!
Enjoy the Pay as you go benefits
Top up online
It is time to top up your mobile online so you can keep enjoying the best bundles. You will enjoy the best connectivity wherever you are thanks to our network, the best in Spain for the seventh consecutive year.
With our pay as you go bundles, you can either top up on our web or on Mi Vodafone app. Follow a few simple steps, and you’ll have your money instantly topped up. Once you decide which method you are going to use, you’ll need to insert your phone number, the amount you want to top up and validate the payment. Then, you’ll have your mobile topped up. Remember that all GB you don’t use will be automatically rolled over onto the next 28-day period, so you will be able to spend them the following month. Remember that to top up you will need to add a minimum amount of 5 euros that will be added to your prepaid account.
This process, as well as being quick, will be useful to top up the mobile of anyone you want, as you will be able to top up your children's, family or friends' prepaid cards in the blink of an eye and without complications. All our platforms have a secure payment gateway so that you can top up your card with total security and reliability.
If you prefer to forget about topping up every 28 days, remember that you can try our Auto top up (Pago Fácil) service. This automatic top-up service will add the balance to your card automatically to make your life easier every period.
And if you need more minutes or want to call abroad, don't forget to visit our international prepaid bundles page, so you can always stay in touch with your loved ones and add more minutes to your bundle with your online top-up.
Frequently asked questions
Where can I top up my prepaid plan?
At Vodafone we offer you different ways to top up your mobile balance easily, wherever you are.
1- Through the Web, App or by calling 22132, where our virtual assistant will guide you. It is safe, fast and accesible.
2 – At any Vodafone store, just choose your nearest store and payment method.
3 - At any authorized point of sale such as gas stations, or supermarkets. (Check here all authorized points of sale)
What are the advantages of online top up?
- Convenience, since you can top up your balance from anywhere, even abroad.
- Total security, online payment is totally secure and verified by Visa.
- Access to the best offers: inside our App you will have access to personalized promotions. There is no need to privide your bank details each time you access. Also, you will revieve all the tips and news to make the most out of your prepaid plan.
What is the minimun amount that I need to complete a top up?
The minimum amount to top up your balance is € 5. Also, payments on the web and Mi Vodafone app are provided with secure payment so you can make it up to € 95.
Secure payment when you use our digital channels
For Vodafone, your security is crucial, that is why all your online payments done with a bank card at Vodafone comply with the regulations and the maximum security guarantees.
Currently, the card payment process includes the 3DSecure verification, which involves an additional step that requests a code that your bank sends you by SMS at the same time.
Since December 31, 2020, the new European regulation PSD2 (Payment Service Directive 2) will be applied, which will progressively replace the current 3DSecure verification with a more robust client authentication mechanism.
With PSD2 your bank will confirm your identity in a new way, the usual thing is that it asks you to enter and validate each payment in its private electronic banking area, either by entering its website or through its app. The option will be the same that your bank uses to validate any other type of purchase online.
We recommend that you download your bank's app on your mobile phone and configure access by fingerprint, so your online purchases, in addition to being more secure, will be much easier to verify.
More information on How Vodafone protects your card payments (in Spanish).
What happens if I don't top up my mobile?
If 6 months have passed without you having topped up your Vodafone balance, you will have additional 30 days to claim the unspent balance on your prepaid card before it expires.
You can recover or claim your balance in two ways: transferring it to another mobile line that you have active (prepaid or contract) or receive the amount by bank transfer to the account you provide within a maximum period of 15 days.
It is important that you always know the possible status of your prepaid card to know what to do in case you have not recharged a balance for a long time.
How can I share my mobile balance?
Remember that you have the balance transfer service to send balance to other prepaid Vodafone numbers.
If you want to request a balance from another number, you must follow the following steps:
1 - Dial the USSD code *101# or *123# and select the option “Request Balance Transfer”.
2 - Indicate the amount you want to request (€ 3, € 6 or € 10, indirect taxes included) and the telephone number to which the transfer is requested.
You can only request a balance transfer to a single contract customer, although multiple transfer requests can be made to that samecustomer.
The daily transfer request limit is 6.
The cost of the service is always invoiced to the contract client and has a cost of € 0.242 (VAT included), for transfers of € 3, € 6 and € 10 only.
If you want a new prepaid SIM or change to one of our new rates, here you can check all our Vodafone Prepaid Rates offer.