top up online

At Vodafone we offer you different ways to top up your mobile balance easily, wherever you are.

1- Through the Web, App or by calling 22132, where our virtual assistant will guide you. It is safe, fast and accesible.
2 – At any Vodafone store, just choose your nearest store and payment method.
3 - At any authorized point of sale such as gas stations, or supermarkets. (Check here all authorized points of sale)

• Convenience, since you can top up your balance from anywhere, even abroad.
• Total security, online payment is totally secure and verified by Visa.
• Access to the best offers: inside our App you will have access to personalized promotions. There is no need to privide your bank details each time you access. Also, you will revieve all the tips and news to make the most out of your prepaid plan.

The minimum amount to top up your balance is € 5. Also, payments on the web and Mi Vodafone app are provided with secure payment so you can make it up to € 95.

For Vodafone, your security is crucial, that is why all your online payments done with a bank card at Vodafone comply with the regulations and the maximum security guarantees.
Currently, the card payment process includes the 3DSecure verification, which involves an additional step that requests a code that your bank sends you by SMS at the same time.
Since December 31, 2020, the new European regulation PSD2 (Payment Service Directive 2) will be applied, which will progressively replace the current 3DSecure verification with a more robust client authentication mechanism.
With PSD2 your bank will confirm your identity in a new way, the usual thing is that it asks you to enter and validate each payment in its private electronic banking area, either by entering its website or through its app. The option will be the same that your bank uses to validate any other type of purchase online.
We recommend that you download your bank's app on your mobile phone and configure access by fingerprint, so your online purchases, in addition to being more secure, will be much easier to verify.

More information on How Vodafone protects your card payments (in Spanish).

If 6 months have passed without you having topped up your Vodafone balance, you will have additional 30 days to claim the unspent balance on your prepaid card before it expires.
You can recover or claim your balance in two ways: transferring it to another mobile line that you have active (prepaid or contract) or receive the amount by bank transfer to the account you provide within a maximum period of 15 days.
It is important that you always know the possible status of your prepaid card to know what to do in case you have not recharged a balance for a long time.

Remember that you have the balance transfer service to send balance to other prepaid Vodafone numbers.
If you want to request a balance from another number, you must follow the following steps:

1 - Dial the USSD code *101# or *123# and select the option “Request Balance Transfer”.

2 - Indicate the amount you want to request (€ 3, € 6 or € 10, indirect taxes included) and the telephone number to which the transfer is requested.

Note that:
You can only request a balance transfer to a single contract customer, although multiple transfer requests can be made to that samecustomer.
The daily transfer request limit is 6.
The cost of the service is always invoiced to the contract client and has a cost of € 0.242 (VAT included), for transfers of € 3, € 6 and € 10 only.

If you want a new prepaid SIM or change to one of our new rates, here you can check all our Vodafone Prepaid Rates offer.